| D. O'Dell | Thank you. I am very happy with the system. I have never had a bad experience dealing with K&W Audio. However, your efforts established a new high in the area of customer service. I consider myself fortunate in that I was lucky enough to work with you. No one would have been able to provide better service, or be more helpful than you were. I have had several people comment on the system and I continue to refer people to you. I wish you the best and hope to keep in touch. |
| K. Haller | I would like to sincerely thank you and your staff for bailing me out of a jam with regards to my installation. To explain the situation accurately I should back up two years ago, when K&W Audio supplied equipment and installed this equipment in my house. I couldn’t have been happier with the job that was done RIGHT with this renovation. You were on time, very professional in your work, and kept to the agreed price. When you were done, everything worked perfectly.
Two years later is when the trouble started. When we began construction on our new home, I obviously needed a good company for audio/visual installations. I naturally thought of K&W Audio first. Like any frugal shopper I got 3 estimates on the job. In my ignorance I hired a company that came in 15% lower than your quote. The company sent young and inexperienced installers to do the job (a different one almost every time). Only one of these installers had worked with this company for any length of time.
Unfortunately, what I paid for is what I received. Below is a list of some of the problems that occurred with this other company: - Wires hanging 3 feet from where they were to be
- Security keypad not installed (I had to cut drywall to wire for this later)
- 3 doors were not wired for security (later when this was done they hit water lines in the floor and over $2000.00 worth of water damage occurred. This also slowed finishers and painters, costing more money).
- Couch was broken when stood on by one of their installers and my vehicle backed into (damaged bumper)
- They forgot to wire a/b switch in the family room (a big mistake that can’t be corrected with out cutting up a built in entertainment center).
- The speakers I purchased through them were not even close to the same quality that K&W Audio had provided in their quote.
- In the end THEIR programmers ended up hiring K&W AUDIO to program the system and make it work, as they did not have the experience.
These problems and others ended up costing me much more than the 15% I thought I could save and made the whole ordeal a nightmare. In addition I am left with inferior sound and function because of this other company.
I would like to thank you, for coming in after they were gone, and fixing things up. Again, your professionalism, experienced installers, and extensive knowledge were greatly appreciated.
Please let other potential clients read this letter. I found out you can’t go wrong using K&W Audio and would like others to know this as well.
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| A. Bhojani | I wish to commend you for service beyond the call of duty. I purchased my system some three years ago and had moved to London, England two years ago. Upon my return I planned a surprise birthday party for my wife on a Friday evening. You came to our house on short notice, set up the system and were very thorough and professional. You are truly fortunate to have an employee such as the gentleman who came to my home, and I would recommend you wholeheartedly to my friends and associates. |
| G. Waldron | I wanted to drop you a note to thank you and your team at K&W for the exceptional job they did providing us with the "right projector" for our specific requirements.
We contacted four leading audio-visual vendors with our scenario. A need for high end, high definition capable projector with the ability to fill a 106 inch screen from a custom built bulkhead which enclosed our projector, rear speakers and pot lights, fixed at 18 feet 5 inches back from the screen.
You and your team at K&W went to work in researching several options, coming to our home to take measurements, then test running the actual projector. The end result was a seamless, hassle free installation of our new Sharp XV-Z 10000 DLP projector with unbelievable black level performance, contrast ratio and color fidelity thanks to Darren and yourself calibrating and tweaking the projector to our room set up.
In summary, you were the most customer focused, relationship oriented, solution driven consultant of all the firms we spoke with.
I without hesitation would gladly recommend K&W and yourself to anyone looking for audio-visual solutions.
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| K. Bradley | We would like to commend your installers for such efficient and high quality workmanship… The Final products are incredible!
We also appreciate your timely call backs to fine tune the systems and answer yet more of our countless questions. Thanks again and keep up the good service!
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| J. McNeill | I would like to comment on the level of service I received from both your sales staff and your installers. After visiting various audio stores throughout Calgary, it was refreshing to find a group of easygoing professionals that worked through my equipment and install needs efficiently. |
| C. Benner | Thank you for your outstanding service. |
| S. Nagy | I am very satisfied with the speakers I recently purchased and the service I received. Although I am not a "high-end" buyer, I was directed to a purchase that fit my needs and budget. Sometime in the near future (probably within the next 6 months) I would like to purchase a receiver or amplifier. I plan on purchasing one from you, as I appreciate the knowledge and help available as opposed to the large chain stores. Thanks very much! |
| Anonymous | Thanks very much, You've been extremely helpful, courteous and prompt. Kudos for your service ethos. |
| B. Price | Thank you very much for the excellent service you provided to us. Friendly and knowledgable service is rare, but we got it from you in spades! The system is fantastic; the sound we are getting is of such a high quality. I look forward to seeing you again. We'll be back! |
| D. Fryer | Hi, everything is working great - thanks! We appreciate the work you guys did and look forward to using K&W again in the future! |
| W. Warnica | The service was, as usual, excellent. Dave was incredibly helpful. Thank you! |
| D. Issac | I can't thank you enough. We have had a chance to really use the system and we absolutely love it! Thanks again. |
| Teresa and John | Thanks, We are very pleased with your service. Great to work with a company that delivers on their commitments. We also really appreciated your ability to integrate what we already have. The layout is perfect… |
| T & S Popowich | I just wanted to send a quick note to express our happiness of our experience working with Paul. From the start he was more than accommodating to our schedule and definitely went the "extra mile" every chance he had. We are very impressed with the speed with which he responded to my various emails and phone calls. From the moment we spoke my mind was at ease that everything would run smoothly. He sent drawings to the contractor doing our granite so they were able to get things done quickly on their end and as a result, we were able to complete our renovation 2 weeks ahead of our original schedule. Almost unheard of!. The company we used (The Granite Guys) had nothing but incredible things to say about their dealings with Paul as well. Paul included Dave to assist in the installation process and he was also incredible to work with. All in all an excellent experience and I will be more than happy to recommend K & W Audio to any one needing any A/V installations/ upgrades to their home.Thanks again to Paul and Dave for all the work they did for us! |
