Customer service was beyond any expectations I could dream.

I was in need of help after moving and discovering that my Sub woofer volume was now a problem for neighbours.
My old Sony system was certainly not purchased at K&W but I was desperate for immediate help.
Customer service provided by James was beyond any expectations I could dream.
He found the manual online, reviewed the operations and gave a step by step instruction on the telephone. He was generous with his time and patience.
His was thoughtful and kind enough to teach me, so that I could understand exactly what to do next time.
Thank you for the high standard of customer service. I hope to be a future customer when the opportunity presents itself.

Annie