I cannot thank you enough for all your excellent customer service and for saving me approximately $1000. Is there anything I can do to repay you?.. I would offer you a pair of tickets to a Leafs game (if you are ever in town during next season – maybe when the Flames are here), or can I write a letter to your boss? Let me know.
On a serious note…I own a company with 5 sales people (project managers). I am always harping on their customer service, I have a 3rd party company do Net Promoter Score surveys for us, I meet monthly to review the results, I bonus them on it. Your service level, response and follow up is what I am teaching them. I congratulate you on your success.
Thanks very much and best of luck.